Privacy Policy
How we collect, use and look after your information, and the rights you have over it.
The policy
This privacy policy is for this website, https://www.trunnion.co.uk, served by Trunnion of [REGISTERED ADDRESS], and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details, and how your rights under the GDPR, DPA and PECR are adhered to. Additionally, it explains the use of cookies or software, advertising or commercial sponsorship from third parties, and the download of any documents, files or software made available to you on this website. Further explanations may be provided for specific pages or features of this website to help you understand how we, this website and its third parties interact with you and your computer or device. Our contact information is provided if you have any questions.
The DPA and GDPR
We and this website comply with the DPA (Data Protection Act 2018) as well as the GDPR (General Data Protection Regulation). Trunnion is registered with the ICO (Information Commissioner’s Office) under reference number [ICO REGISTRATION NUMBER].
Review before publishing
Use your own ICO registration number here. The number on the policy this was adapted from belongs to another organisation and must not be reused. If you are not yet registered, either register with the ICO or delete this sentence — do not claim a registration you do not hold.
Use of cookies
This website does not set any cookies. It uses no analytics, no advertising technology and no third-party scripts of any kind, so there is nothing stored on your device when you visit and no cookie banner to accept or decline.
Cookies are small files saved to a device that track, save and store information about how someone uses a website. If we add anything to this website that uses them, we will update this section, tell you what each cookie does, and ask for your permission first where the law requires it.
Review before publishing
This section says the site sets no cookies, which is true of the site as built. The moment you add analytics, an embedded map or video, a chat widget or any marketing tag, this becomes false and you will also need a cookie consent banner. Rewrite this section at the same time you add the technology, not afterwards.
Website visitor tracking
This website does not track its visitors. We do not use analytics software and we do not build a profile of how you move around the site.
Review before publishing
The policy this was adapted from described tracking software saving a cookie to the visitor’s device. That does not apply to this site. If you add analytics later, replace this section with an accurate description of what the tool collects and how long it is kept.
Adverts and sponsored links
This website carries no adverts, no sponsored links and no affiliate links, so no advertising partner receives information about your visit.
Review before publishing
Delete this section entirely if you would rather not raise the subject. Only keep an adverts clause if you actually run adverts.
Downloads and media files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been taken to ensure only genuine downloads are available, users are advised to verify their authenticity using anti-virus software or a similar application.
We accept no responsibility for downloads provided by external third-party websites and advise users to verify their authenticity in the same way.
Contact and communication with us
Users contacting us through this website do so at their own discretion and provide any personal details requested at their own risk. Your personal information is kept private and stored securely until it is no longer required or has no further use.
When you send us an enquiry we collect your name, your company, your email address, your phone number if you give it, and whatever you write in the message. We use that information to answer you and, if you become a client, to provide the service you have asked for. We do not sell it, and we do not pass it to anyone else except where we are required to by law.
Where we have clearly stated the fact and you have given your express permission, we may use your details to send you information about products and services through a mailing list system. This is done in accordance with the regulations named in the policy above.
Review before publishing
Add how long you keep enquiry data, and name the systems that hold it — your email provider, your CRM and whatever handles the contact form. If any of them stores data outside the UK or EU, that has to be stated here.
Email mailing list and marketing messages
We operate an email mailing list programme, used to inform subscribers about products, services and news we supply or publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in the policy above.
Subscribers can unsubscribe at any time through an automated online service, or if that is not available, by the other means detailed in the footer of any marketing message we send. The type and content of the marketing messages subscribers receive, and whether they may contain third-party content, is set out at the point of subscription.
Email marketing messages may contain tracking beacons, tracked clickable links or similar server technologies to track subscriber activity within those messages. Where used, such messages may record a range of subscriber data relating to engagement and to data already stored about the subscriber.
Review before publishing
Keep this section only if you actually run a mailing list — the newsletter sign-up in the site footer is not connected to anything yet. Name your mailing list provider here, and delete the tracking beacons paragraph if your provider is configured not to use them.
External website links and third parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external link on this website.
URL shortening is a technique used to shorten web addresses to something substantially shorter, often on social media. Users should take care before clicking a shortened link and verify where it goes before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that they click external links at their own risk, and we cannot be held liable for any damages or implications caused by visiting them.
Social media policy and usage
We adopt a social media policy to ensure our business and our staff conduct themselves appropriately online. While we may have official profiles on social media platforms, users are advised to verify the authenticity of such profiles before engaging with them or sharing information. We will never ask for your password or your personal details on a social media platform. Users are asked to conduct themselves appropriately when engaging with us there.
This website does not include social sharing buttons, so visiting it does not send anything to a social media platform.
Your rights
Under the GDPR and the Data Protection Act 2018 you have the right to:
- ask what personal data we hold about you, and get a copy of it;
- have inaccurate data corrected;
- ask us to delete data where there is no good reason for us to keep it;
- object to us using your data for direct marketing, at any time;
- ask us to restrict how we use your data while a query is resolved;
- ask for your data in a portable form; and
- withdraw consent at any time, where we relied on consent to process it.
To exercise any of these rights, contact us using the details below. We will respond within one month. If you are not satisfied with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.
Contact
Questions, comments and requests regarding this privacy policy are welcome and should be addressed to contact@trunnion.co.uk.
Review before publishing
This page was adapted from a policy written for a different organisation. It is a starting point, not legal advice. Have a solicitor or your professional body check it against how your business actually handles data before you rely on it — particularly if you process client data on behalf of regulated firms.