A People-First Approach

The same technology, arranged very differently.

A firm of solicitors and a small manufacturer might run almost identical software, and still need completely different things from it. One cannot afford a file to go missing. The other cannot afford the line to stop. We spend the first few weeks learning which pressures are real for you, and we design around those.

We work with established small and medium-sized organisations. That usually means somewhere between ten and two hundred people, an owner or partner who still makes the decisions, and no in-house IT department, or one person who is stretched too thin.

If your sector is not listed below, it does not mean we cannot help. Ask.

Who We Help

Sectors we know well

For each one, the pressure it feels — and what we do about it.

Client confidentiality is the whole business, case files cannot go missing, and clients expect an answer today.

Tight access control, tested backups and a support line your fee earners can reach without filling in a form.

Accountancy practices

Deadline season turns a day of downtime into a month of lost goodwill, and client financial data attracts attention.

Systems built to stay up when it matters, cover outside office hours and security your professional body will recognise.

Insurance brokers

Regulated processes, a great deal of sensitive personal data and a duty to show how all of it is protected.

Documented controls, monitored systems and reporting you can put straight in front of a compliance review.

Estate agents

Staff working between branches and viewings, and payment redirection fraud aimed directly at your clients’ deposits.

Secure remote working, hardened email and training that helps your team spot a fake completion statement.

Financial advisers

Client portfolios, suitability records and a regulator that expects your data handling to be provable, not assumed.

Encryption, access records and backups you can rely on the day somebody asks for evidence.

Recruitment agencies

Thousands of candidate records, a fast-moving team and systems that have to work from anywhere at short notice.

Cloud-first setups, sensible data retention and support that keeps pace with your consultants.

Manufacturing & engineering

Production stops when the network does, and older equipment still has to talk to modern systems.

Reliable networks, careful separation for legacy kit and engineers who understand a factory floor is not an office.

Professional services

Billable hours disappear into IT problems, and clients quietly judge you on how organised your systems feel.

Proactive maintenance that keeps interruptions rare, and technology that makes your firm look as capable as it is.

Non-profit

Tight budgets, part-time and volunteer teams, and donor data that carries real responsibility.

Charity licensing where it applies, straightforward systems and honest advice about what you can safely do without.

What Stays The Same

Whatever you do, this part does not change.

The technology differs. The way we look after you does not.

  • A named engineer Someone who knows your systems and your people, not whoever is free.
  • Security as standard Multi-factor, patching, monitored backups and training, included.
  • One monthly fee Predictable, with what is and is not covered written down.
  • Plain English Reports and advice written for you, not for another engineer.
Three colleagues in a professional office talking something through at a
                    desk, with case files and reference books beside them.
Let’s Talk

Want to know how Trunnion can help your business?

Tell us what your week looks like and where it goes wrong. That conversation is usually more useful than any list of services.